Driftwood Group

Customer Service Specialist | Shades of Cool



This cool company needs some help in Customer Service as they grow…they exist in Shades of Cool, and this is your chance to do that too…read on!

  • Specialist purveyors of Shade to protect against the Australian Sun

  • Inner West Sydney manufacturing and sales – family business

  • Inclusive, heart-felt and customer-centric – great career progression & package

My client lives in Shades of blue
Blue eyes and jazz and attitude
They live in Sydney too
But none of them drive a Chevy Malibu!

And they’re calling for you.

A fantastic family-run business of long standing in the Australian environment, with innovative products and an ever-expanding customer-base, they’re in need of a versatile and friendly Customer Service Specialist to join their in-house team.

If you like interior or industrial design, furniture, or have worked with architects and home-builders before, this will be familiar to you. Maybe you know about retail and restaurant fit-outs, or know a thing or two about awnings, blinds and other shade systems.

On a day-to-day basis, you’ll be:

  • Answering incoming customer calls
  • Assessing the needs of the customer via chat
  • Collating, inputting and managing the CRM system
  • Building customer relationships and offering a high level of service
  • Submitting basic quotes on standard items
  • Allocating quotes and queries as appropriate to the sales team
  • Filtering sales leads to team members
  • Following up on online customer queries and managing the process
  • Setting up and preparing reports on sales leads from the projects email, web enquiries, phone calls etc
  • Liaising with Architects, Engineers and Designers, Wholesalers, Contractors, Builders and end users
  • Following up with couriers on orders and deliveries
  • Sending out forms and information to customers
  • Assisting the sales team and Management with various other marketing and administrative duties as required
  • Helping out with Company fun events and parties

With a friendly and enthusiastic manner and great phone skills, you’re a few years into a career and looking for a change, maybe a step up.

This is a perfect chance to ring in the New Year with a New Career…the chance to live in Shades of Cool…

APPLY NOW…click below.

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Alex Kelly

Alex Kelly

Alex is a Director at Driftwood Group | Occasional Recruiter | Amateur Wordsmith | Career Interventionist